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Get assistance on IDeliver regarding the feature measure

To avoid multiple round-trips during the resolution of your case, please be aware that we need every information in your possession to replicate the problem then solve it

Our work is done as follow:

  1. We are analyzing your issue and replicating it
  2. We are doing tests and searching for a solution
  3. We are solving your problem

If we do not have a proper understanding of your problem and information about your issue, the resolution delay we’ll be less effective and longer

We give you a list of information that we need, most of the time we’ll need :

  • Which tool are you using?
  • What action are you trying to take?
  • The step to reproduce the problem
  • The name of your Audience, email address, email campaign, content, journey etc …
  • The message error displays if there is one
  • Pictures of your issue